Case Studies
Below is a small selection of examples highlighting the support and enablement we've been able to provide to partners delivering in the public space
Get in touch to find out more or if you'd like to discuss how we can support you on your own journey from fragmentation to coherence through collaborative, constructive communication
Enabling a unifying vision for a project that had become stuck
Partners in primary care and their local Community & Mental Health Trust had been trying to deploy a new mental health practitioner role into primary care for a number of years. Due to significant differences in working cultures the role had failed to embed as desired, and post holders continued to leave. After 3 years of trying to resolve this, Who Works! were invited in to support all parties in finding a resolution.
Following extensive stakeholder engagement through surveys, meetings and focus groups, we were able to identify a number of specific cultural and inter-professional barriers.
We used this to structure a 2-hour workshop which saw all parties represented and actively engaging in a series of simple tasks and exercises which surfaced, explored, challenged and resolved some of the most seemingly intractable issues they had faced in the deployment of this role.
By the end of the 2-hour workshop participants had drafted a unifying vision for the role alongside a set of operational structures they agreed would support the effective and sustained deployment of the role.
Primary Care Network leadership development for neighbourhood care
We were invited by an Integrated Care Board's commissioners to deliver a leadership development programme for primary care network (PCN) leadership teams, across 3 'Places', to enable them to 'think different' in their preparations for neighbourhood care, in keeping with the Fuller Stocktake plans.
We created a 3-session programme for each PCN which explored concepts of leadership; transactional vs transformational approaches; internal and external circumstances; challenges and aspirations. Each leadership team received bespoke coaching from a recognised leader in the field before coming together to develop and agree their own unique action plan to establish their PCN as the node for integrated care in their neighbourhood.
Team development in primary care
Who Work! were approached by a number of GP practices and PCNs to support their teams develop into more cohesive and unified entities. This work has involved workshops and training programmes exploring vision & mission development; exploring critical, curious and reflective thinking; agreeing priorities; and action-planning to embed learning.
Collaborative Knowledge Networks in neighbourhoods
In addition to the PCN Leadership Development work discussed above, Who Works! has also supported PCN multidisciplinary teams to dissolve the inter-professional barriers between them in order to provide more seamless and cohesive support to patients.
Our Collaborative Knowledge Networks are delivered across professional, service and sector boundaries, supporting individuals to recognise the value and worth of their own knowledge and experience as the platform for more meaningful, confident and productive interpersonal interaction which generates new thinking. This new, emergent thinking provides the vehicle for new policies, plans and practice.
Because these have emerged from the people delivering care themselves, there's a commitment to ownership and sustainability.
Collaborative Knowledge Networks can bring people together from all aspects of the service continuum, including those accessing as well as delivering care, meaning they are an essential tool for co-creation, relational care and asset-based community development.
Internally, we've also used collaborative knowledge networks to build our own remote-working teams, building the relationships, trust and understanding necessary to thrive when not always in the same physical space.